Frequently asked questions
Our product formats, placing an order and delivery within South Africa.
Products
Which product formats do you stock?
Our shop includes peptide tinctures, capsules, nasal sprays and serums, as well as injectable peptides, blends and consumables. We also list SARMS capsules and blends, IV bar items and herbal supplements. Use the categories in the Peptide Supplement Shop to see the products in each range.
How do I compare strength and pack size?
Open the individual product page and read its name, strength, bottle or pack size and product details. A concentration, total quantity and amount per capsule describe different things, so compare the full specifications rather than the price alone.
Where can I find ingredients and product information?
The product page contains the description and the information supplied for that item. If a detail is missing or unclear, ask our team before ordering. Include the product name and strength in your enquiry.
Are water, syringes or other supplies included?
Check the contents listed for your chosen product. Do not assume that accessories are included with every format or pack. Separate supplies are listed under Peptide Consumables; contact us if you need to confirm what comes with an item.
Ordering and payment
How do I place an order?
Choose an available product, select the quantity and add it to your basket. Review your items, then continue to checkout to enter your contact and delivery details. You can review the total before proceeding to payment.
Do I need an account to order?
You can enter your details at checkout without signing in. If you already have an account, sign in before ordering to use saved information and keep your order history together.
Do displayed prices include VAT and delivery?
Product prices are labelled excluding VAT. The checkout summary shows VAT, the selected delivery charge and the final amount before you pay.
How do I pay?
Payments are processed through Payflex. The available options and order limits are shown during checkout. If checkout or Payflex is temporarily unavailable, your basket remains saved in this browser; you can try again later or contact our team.
Delivery and support
Where do you deliver?
We serve customers within South Africa. Delivery options can include door-to-door courier and PostNet-to-PostNet, with the currently available methods shown at checkout. For another destination, contact us before placing an order.
How much does delivery cost?
Current delivery charges include VAT:
- Door-to-door courierR1
- PostNet-to-PostNetR1
Delivery is free when the product total, including VAT, reaches R1. The checkout summary applies the qualifying rate automatically.
Your selected delivery charge is included in the final checkout total.
Where can I check my order or parcel?
Check the order details page for your payment and delivery status. Signed-in customers can also open their order history. Tracking appears once a waybill has been assigned. If you need help finding your order, send us its reference and the email address used at checkout.
Can you confirm a delivery time?
Delivery timing depends on the courier and destination. Once tracking is available, use the courier updates for the latest parcel information. Contact us with your order number if you need help checking the dispatch status.
How can I contact Peptides Africa?
WhatsApp +27 60 997 4604, email info@peptides.africa, or use our contact form. Customer service hours are Monday to Friday, 08:00 to 16:00.